I have officially placed 14 calls, been transferred to over 20 people, been issued three case numbers, two tickets, and spent over an hour collectively on hold. The issue is still... unresolved.
This is my story... this is my song. So one of the lamps went out in the video projectors at work and I had to call Sharp Electronics to get a new one. This was over three weeks ago. And in calling for a new projector lamp I started a series of events that were to change my life forever. The days are a little hazy and being as I am turning 40 on the 28th of this month (26 rounded up to 30 which might as well be 40) my memory is not what it used to be, but let me go back.
I remember talking to a guy that assured me that the bulb he was ordering for me was the correct bulb and that I was mistaken about the model number... it was the wrong bulb... I had to return it.
I remember then receiving the correct model of bulb, but it wasn't working... I had to return it. (each of these bulbs cost over $500)
I remember (literally every time) calling Sharp Direct then being transferred to Sharp Tech Support and then being transferred back to Sharp Direct with the Tech Support person wondering why you were transferred to them in the first place.
I remember talking to a woman for ten minutes trying to explain the problem and her trying to convince me that they didn't even carry "that product" only to hear her finally say, " ohhh, I thought you were talking about a microwave... you know they have bulbs...but we don't carry them."
I remember interactions like this "Yes sir, it looks like you called here yesterday." "Yes I did. I called four times yesterday, three times the day before that, and five times last week." "Wow! Sir you are really patient, that is such a blessing in itself, you are so blessed." "..."
I remember my neck getting rapped in the chord right before I blacked out and then waking up without feeling in my left ear.
So now I have placed one more order. Maybe it will be right, maybe not. Maybe they will send me a working projector lamp, or maybe that nice lady will send me a new microwave. I am so patient, I am so blessed.
This is my story... this is my song. So one of the lamps went out in the video projectors at work and I had to call Sharp Electronics to get a new one. This was over three weeks ago. And in calling for a new projector lamp I started a series of events that were to change my life forever. The days are a little hazy and being as I am turning 40 on the 28th of this month (26 rounded up to 30 which might as well be 40) my memory is not what it used to be, but let me go back.
I remember talking to a guy that assured me that the bulb he was ordering for me was the correct bulb and that I was mistaken about the model number... it was the wrong bulb... I had to return it.
I remember then receiving the correct model of bulb, but it wasn't working... I had to return it. (each of these bulbs cost over $500)
I remember (literally every time) calling Sharp Direct then being transferred to Sharp Tech Support and then being transferred back to Sharp Direct with the Tech Support person wondering why you were transferred to them in the first place.
I remember talking to a woman for ten minutes trying to explain the problem and her trying to convince me that they didn't even carry "that product" only to hear her finally say, " ohhh, I thought you were talking about a microwave... you know they have bulbs...but we don't carry them."
I remember interactions like this "Yes sir, it looks like you called here yesterday." "Yes I did. I called four times yesterday, three times the day before that, and five times last week." "Wow! Sir you are really patient, that is such a blessing in itself, you are so blessed." "..."
I remember my neck getting rapped in the chord right before I blacked out and then waking up without feeling in my left ear.
So now I have placed one more order. Maybe it will be right, maybe not. Maybe they will send me a working projector lamp, or maybe that nice lady will send me a new microwave. I am so patient, I am so blessed.